Shipping & Returns
When will my order ship?
Orders received by 12:00 p.m. CST are shipped the same day. Any order received after the cut-off will ship the next business day. Orders received after 12:00 p.m. CST on Friday will ship the following business day. We do not fulfill orders on weekends and/or holidays.
When will I get my order?
Most domestic USA orders ship and are received in 2 to 5 business days and are shipped from our offices in San Antonio, TX. East coast orders typically take 3-5 days, and west coast orders 2-3 days.
Our standard shipping is Ground, but we also offer overnight and 2-Day expedited shipping when you’ve just got to have it sooner.
How can I track my order?
Don’t worry, you’ll have a tracking number in no time. You’ll get a tracking number for your order in your inbox as soon as it ships from our warehouse.
How much do you charge for shipping?
How much your shipping rate is will depend on what you’re buying and how far it’s going. Put the item in your cart and enter your information to see what your rate will be.
If there’s a problem with your order, here’s what we can do:
NOTE: Due to health and risk involved with body jewelry, all sales of body jewelry are final and we are unable to issue a credit.
- Items may be returned within 30 days for store credit.
- Returns are subject to a 25% restocking fee.
- Aztec Moon reserves the right to deny a return or credit at its sole discretion.
Here’s how you can submit a return:
- Email us at firstname.lastname@example.org.
- Ship the unused item back (shipping’s on you) to our store.
- Get your store credit within 2 weeks.
Aztec Moon, LLC
3903 Eisenhauer Rd. H3
San Antonio, Texas 78218