A Y P A L S H I P P I N G O
V E R C H A R G E S
We are very sorry for this inconvenience,
Paypal's shopping cart software does not let us configure
the shipping by weight or by country - to save
our customers money we ship by weight and NOT per item. This
has caused headaches for us and our clients as well.
We have been waiting for the Mexican banks to be able
direct internet depositing for over 2 years now, and as
soon as we know they can handle it we plan on changing
to their proprietor secure direct deposit system. Until
then we have to rely on the mediocre services of Paypal
here in Mexico.
know it is an inconvenience overpaying for shipping, and we
try to reimburse you for the extra shipping fees charged
receive your payment. Please bear with us and hopefully
we will be able to make the switch away from Paypal and their
antiquated software system sometime in 2012.
H I P P I N G
We ship from the state of Colima
on the Pacific side of Mèxico, worldwide. Constantly
we are looking for new ways to keep our shipping costs
down by using safe, reliable and the least expensive route
our customers. At current we use Mexico International Flat
to ship envelopes and at times use MexPost to ship small
boxes of a kilo or more safely to the U.S. and around the world. You
delivery by UPS, DHL or FedEx - the price will usually
be about 3 to
5 times the cost (for parcels weighing less than 1 kilo)
of the regular Mexico Postal Service.
parcels over 1 kilo, sometimes it can be cheaper to ship
by alternate carriers like UPS, DHL or FedEx. All
parcels over 1 kilo can be custom quoted
for you, this includes single and combined item shipping.
Our shipping charges are calculated by weight and not by
shipping rates do not include International Customs charges,
these must be paid by the
customer (if any) when you receive your parcel.
Mexico's Postal Service Has Gone Through A Huge Upgrade In 2009
Bar code computerized mail tracking and new Internatrional Customs
forms to speed up and track your parcel faster and more safely
than ever before.
E T U R N S
If your purchase needs to be returned you must
first contact us within 3 days of receipt of your parcel and
promptly ship the item(s) back to us within 10 days of receipt. You
must ship the items back in their original package and pay
all shipping costs to us here in México. Once
the parcel is received and contents inspected we will have
PayPal refund * the purchase price for the item.
an item is damaged it will be helpful to send us a digital
image (photo or scan) of the damage before returning the
item - we may offer a discount or partial refund if you would
like to keep the damaged item.
for missing parcels take 60 days to complete the postal tracking
return system, this allows the parcel or Registered
Mail card time to be returned to us here in México. A full
refund (except for shipping charges) will be made after
the 60 day period, from the day the parcel was shipped -
WILL NOT BE ACCEPTED FOR REASONS SUCH AS: "the
color does not match my clothes", "it
was not what I had envisioned", "it
is smaller than I imagined, "I was expecting something
different", etc...* we
list all sizes, weights and use good un-retouched photos
to represent the product, usually photographed in sunlight
(unless the description says otherwise) - every item we
sell is handpicked, highly polished and perfect (except
for the items we sell in our 'Specials' section) we do
not buy in bulk, what you see and what is in our description
and 99% of our clients have been happy with their purchases
over the 6 years that we have been creating our custom designer
restocking fee for 'non-damaged' returned items.
O T I C E - L O S T P A R
C E L S
we do lose a couple parcels a year (mainly to Singapore and
Thailand), but that is a small amount considering
the amount of parcels we ship per year.
take between 12 and 25 days business days to arrive to their destination
from Mexico, and sometimes (for
some unknown reason) a
few parcels have taken 30 to 45 days to arrive to certain
destinations (usually to Asia, but sometimes to
Florida, USA and Canada as well...) - this fortunately occurs very rarely.
30 days before you contact us that your parcel has not arrived,
we cannot have the Mexican Postal Service put a trace on
any parcel until after 30 days from ship date (and it takes
from 21 to 30 days to get a reply from tracking the parcel).
H I P P I N G C H A R T (All
Items Shipped Via México)
America, Central America & the Carribean
America & Europe
Australia, Asia ans the Rest
of the World
- 1000 (1 kilo)
Over a kilo...
us for a price quote - a couple kilos or more can be shipped by an alternative
carrier which may sometimes be cheaper than the standard Mexican Postal
Service.) In this case we prefer to use UPS, but have FedEx,
DHL and other carriers available at your request.
All parcels are now sent via Mexico's Certified Mail Service - everything is now computerized and alot safer too.
effective as of February 12th, 2010.