you have a store we can come visit in Mexico?
we are a cyber-store... everything we have currently in stock is on the
internet, we do not have a physical 'brick and adobe' shop and because
our inventory is cataloged
and then stored, we cannot give private showings of our stones - think
of our website as our online catalog.
I receive the same item I order that I see in the photograph?
we do not buy stones in bulk - each stone is handpicked from our
miners and travelers that we deal with on a regular basis; or designed
cut by our pulidors exclusively for Mexico Gemstones and Aztec Moon.
long before my order will arrive?
parcels we ship arrive at their destination in 12 to 21 days, sometimes
it takes a bit longer, especially during Mexican holidays. If it has
been 30 days and you have not received your parcel, contact us so we
a trace on the package.
you insure the parcels you ship?
no... the Mexican Postal Service (sepomex) does not offer this service,
if they did it might take years for your claim to be processed anyway.
Please read our refunding policy on lost
or damaged items.
you give wholesale discounts?
we do not sell in bulk (each item is a unique and 'one of a kind specimen')
we cannot offer deep discounts. If your purchase totals $300.00 usd or more - email
us for a quote. This discount only applies to quantity purchases and not for a single stone or specimen purchases.
you drill a hole in the cabochon I want to purchase?
we do not drill holes into stones that are already polished. There
is too big of a risk factor in causing the stone to chip with their
super smooth surfaces. Most customers prefer no holes (believing
a hole lowers
the value of the stone) - once in awhile we do acquire stones
that are drilled or have a groove cut around the outside for wire wrapping.
you sell in quantities?
item is specially handpicked and designed, we do not have a large inventory of any item we sell, unless it specifically says so on the
page. Alot of the different specimens we sell are only available until
our stock runs out and we may never have the same item again.
don't have a PayPal account, what other forms of payment do you
don't have to join PayPal to make your purchases, you can just use
your credit card - yes, unfortunately PayPal will pester you into joining,
but is is not mandatory in order to make a purchase. The only other
forms of payment we can accept are Western Union and 'bank to bank'
(which have fees to the paying party). Most Mexican banks cannot process
checks or money orders from other countries, so unfortunately at this
time PayPal is our only payment option.
If I change my mind or don't like the stone after I receive it can I return it?
We only accept returns for damaged items - no returns for raw specimens or special sale items. Find complete return info on our Shipping page.